Refund Policy

Enjoy a 30-day return window from the day your item arrives. For a successful return, keep your item in its original condition with tags and packaging, and have your receipt ready. Start your return by emailing us at support@outterbeauty.com.

We’ll guide you on the next steps, including your prepaid return label. Returns without prior notice won’t be accepted. For any questions, reach out to us at support@outterbeauty.com.

Damages and Issues

If your order arrives damaged, defective, or incorrect, contact us right away to fix the issue.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exceptions

We can’t accept returns on perishable goods, custom items, personal care products, hazardous materials, flammable liquids/gases, sale items, or gift cards.

Exchanges

Want a different item? Simply return what you have, and once it’s processed, make a new purchase.

Refunds

We’ll inform you once we’ve checked your return, and if approved, you’ll get your refund via the original payment method within 10 business days. Allow some time for your bank or card issuer to process the refund. If it’s been over 15 days since your return was approved and you haven’t received your refund, please contact us at support@outterbeauty.com